The Holborn team attended the 2016 Kansas Association of Property & Casualty Insurance Companies (KAPCIC) Annual Convention in Olathe, Kansas. The convention combined some good social time on the golf course with compelling speakers over the two days in October. The main takeaways are as follows:
Growing and Developing Your Team: Time Management, Delegation and Buy-in.
For those of us running on overload with not enough time in the day to get everything done, Kathleen Randall, CSP, CEO & Senior Consultant at Randall Resources International provided in her keynote session tips, tools, and strategies needed to:
- Learn how different people and cultures see and use time;
- Uncover the difference between “busy-ness” and productivity;
- Discover why delegation is imperative to the development of teams;
- Clarify what should be delegated and to whom;
- Discover how to keep meetings on time and on target; and
- Learn and experience practical tools to help individuals and teams maximize time, decrease stress and gain efficiency… all while growing the team’s bench strength.
Comments from the Insurance Commissioner.
Ken Selzer, the Kansas Commissioner of Insurance addressed the attendees and provided updates on the Department of Insurance Budget for the upcoming fiscal year, which will not be reduced, unlike many other state departments. However, the Department is focusing on productivity improvement. Headcount at the Department continues to decline, while service metrics continue to increase. The enhanced website is a major factor, along with the Live Chat feature recently added. The Commissioner explained the Department’s focus on service to both consumers and companies. The Kansas Department has also collaboratively worked with public higher education institutions in the state, to develop insurance certification programs in an effort to increase the pool of trained employees for the insurance industry.
Cybersecurity – What It Means to You and Your Policyholders
Peter Moraga, Vice President of Client Development at IDT911 provided attendees with a history of cyber, cybercrimes and the difference between data breach coverage and cyber coverage. Mr. Moraga provided the audience with best practices for insurance companies, together with trends seen in the insurance sector with respect to products and product offerings for commercial and personal lines.
Advocacy & Legislative Issues Update
Chris Brown, President of Upland Mutual Insurance moderated a session during which Marlee Carpenter, KAPCIC’s lobbyist and Mark Johnson, NAMIC’s state affairs director for the Midwest region updated the attendees on current federal, NAIC and state policy issues of interest to the insurance industry.
Data – Driven Opportunities in the Smart Home and Implications for Insurers
Drew Doleski, Product Manager – Internet of things, Connected Home at Verisk Insurance Solutions explained how a convergence of smart-home trends creates a new market niche for insurers willing to engage. He also outlined opportunities for insurers to integrate smart-home data into insurance applications and make sense of the data, regulatory and privacy concerns.
Trends in Farming Technology
Jeff Wilson, AVP – Farm & Ranch Director at State Auto Insurance Companies provided an overview of the latest technological advances in the farming industry. He also explained to the attendees how these trends may impact claims handling using real-life applications and how to adapt a carriers adjusting procedures to these new trends.
We look forward to seeing you next year.